Terms & Conditions
Lizii.com Terms & Conditions
Lizii.com (Headquartered in Hong Kong, China)
IMPORTANT NOTICE: DISPUTE RESOLUTION & ARBITRATION
THIS SECTION CONTAINS A BINDING ARBITRATION CLAUSE AND WAIVER OF CLASS ACTION RIGHTS. IT GOVERNS HOW DISPUTES BETWEEN YOU AND LIZII.COM ARE RESOLVED. BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE PROVISIONS. PLEASE READ CAREFULLY.
1. Acceptance of Terms
These Terms & Conditions (the "Terms") constitute a legally binding agreement between you ("User", "Buyer", "you") and Lizii.com ("we", "us", "our"), a global full-category e-commerce platform headquartered and registered in Hong Kong, China, with branch offices and overseas warehouses worldwide (including facilities in Shenzhen, Guangzhou, Tianjin, Hong Kong (China), Germany, Australia, New Zealand, Brazil, and the US).
Your access to or use of our website, products, services, applications, wholesale solutions, dropshipping services, and related features (collectively, the "Services") signifies your unconditional acceptance of all Terms, our [Privacy Policy], our [Delivery & Returns Policy], and our [Return & Refund Policy]. If you do not agree to any part of these Terms, you must immediately cease using the Services.
These Terms apply to all Users, including retail shoppers, physical store owners, online shop operators, dropshipping partners, and any other party accessing or using the Services.
These Terms shall be interpreted in accordance with the laws of Hong Kong, China. If any provision of these Terms is found to be inconsistent with the laws of your jurisdiction, such provision shall be interpreted in line with local laws, and other provisions shall remain in full force and effect.
2. Modifications to Terms
We reserve the right to update or modify these Terms at any time in our sole discretion, to reflect changes in our Services, legal requirements, or business practices.
· Material changes will be notified via email to your registered account or posted prominently on our website with an updated "Last Updated" date.
· Your continued use of the Services after the effective date of changes constitutes your acceptance of the revised Terms.
· If you do not agree to the revised Terms, you must stop using the Services immediately.
· No amendment to these Terms shall be effective unless in writing and signed by an authorized representative of Lizii.com, except as provided herein.
3. Eligibility & Account Registration
3.1 Eligibility
You represent and warrant that:
· You are of legal age to form a binding contract (or have obtained parental/guardian consent if a minor) under the laws of your jurisdiction.
· You are not prohibited by any applicable law from accessing or using the Services.
· Your use of the Services complies with all local, national, and international laws, rules, and regulations.
3.2 Account Creation & Security
· To access certain Services (e.g., placing orders, dropshipping, wholesale), you may be required to register an account (" Lizii.com Account") and select a unique username and password.
· You agree to provide accurate, complete, and up-to-date registration information and to update such information promptly if it changes.
· You are solely responsible for protecting the security of your account and password. We shall not be liable for any unauthorized access to or use of your account.
· You may not use a username that infringes on another party's rights or is misleading/obscene.
· You may not transfer, assign, or share your account with any third party without our prior written consent.
· You may not create multiple accounts for the purpose of abuse, fraud, or circumventing our policies.
· We reserve the right to suspend or terminate your account if we suspect unauthorized use, violation of these Terms, or fraudulent activity.
3.3 Communication Preferences
By creating an account, you opt-in to receive transactional and service-related communications (e.g., order confirmations, shipping updates) via email. You may update your marketing communication preferences in your account "Settings" at any time.
4. Use of Services
4.1 Permitted Use
You may use the Services only for legitimate personal, commercial, wholesale, or dropshipping purposes (as applicable) and in accordance with these Terms.
4.2 Prohibited Conduct
· You shall not use the Services for illegal activities, fraud, or to facilitate any unlawful act.
· You shall not infringe on the intellectual property rights (copyright, trademark, patent, trade secret) of Lizii.com or any third party.
· You shall not upload, transmit, or distribute viruses, malware, or any harmful code.
· You shall not tamper with, disrupt, or hack into our systems or networks.
· You shall not misrepresent your identity or the purpose of your use of the Services.
5. Pricing, Payments & Orders
5.1 Pricing & Currency
· All prices on the Services are quoted in US Dollars (USD), unless otherwise specified.
· Prices exclude applicable taxes (e.g., GST, VAT, customs duties), shipping fees, and handling charges, which will be added to your total order amount at checkout.
· We reserve the right to adjust prices at any time in our sole discretion. Price changes will not affect orders that have already been confirmed and paid for.
· Despite our best efforts, pricing errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund, even if payment has been processed.
5.2 Order Placement & Acceptance
· Your submission of an order constitutes an offer to purchase products or services from us.
· Order acceptance is not guaranteed until we verify your payment information, confirm product availability, and dispatch the order.
· An electronic order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell.
· We reserve the right to refuse or cancel any order for any reason (e.g., product unavailability, suspicious activity, incorrect pricing).
· We reserve the right to limit the quantity of products purchased per User or per order.
· We reserve the right to request additional verification or information before accepting an order.
5.3 Payment Terms
· You agree to pay the full amount of your order (including product prices, taxes, shipping fees, and any other applicable charges) at the time of checkout.
· We accept major credit cards, debit cards, and PayPal (all transactions are processed via the PayPal payment gateway), as specified on the Services.
· All payments are processed securely. We shall not be liable for any unauthorized charges to your payment method if such charges result from your negligence (e.g., sharing your payment details).
5.4 Layby Terms (Applicable to Eligible Orders)
· Layby requests must be submitted via email to [email protected] within 24 hours of placing your order.
· A 20% non-refundable deposit is required to initiate a layby.
· The remaining balance must be paid in full within 3 months of layby creation, with flexible payment installments.
· Layby payments may only be made via bank deposit (we will provide bank details upon request).
· Not all products are eligible for layby; eligibility is indicated on the product listing page.
· You may cancel a layby at any time, but the 20% deposit is non-refundable.
6. Shipping & Delivery
6.1 Global Shipping Network
We ship orders worldwide from our global warehouse network, including facilities in China (Shenzhen, Guangzhou, Tianjin), Hong Kong (China), Germany, the United States, Australia, New Zealand, and Brazil.
The dispatch warehouse is determined based on product availability and your shipping address.
6.2 Delivery Times & Methods
· Orders are processed and dispatched Monday to Friday (excluding public holidays) upon confirmation of payment.
· All orders are shipped with track-and-trace functionality. Tracking details will be available in your account once the order is dispatched.
· Estimated delivery times are provided on the Services and are for informational purposes only; we do not guarantee delivery by any specific date.
· Specific timelines are as follows:
· Local warehouse shipping: 3–7 business days
· China warehouse shipping: 7–21 business days (varies by product size, weight, and customs requirements)
· Rural deliveries may take additional time and may incur extra charges.
· Orders paid via bank transfer will be dispatched upon confirmation of payment receipt (typically within 24 hours).
6.3 Delivery Requirements & Responsibilities
· Standard door-to-door delivery requires a signature upon receipt, unless otherwise arranged with the courier (at your own risk).
· You must inspect the packaging for damage before signing the delivery docket. If damage is visible, mark the docket as "damaged" and notify us immediately.
· Concealed damage (damage to the product inside undamaged packaging) must be reported to us via email at [email protected] within 24 hours of delivery.
· For large or heavy items, delivery is limited to ground-level access (no stairs), customer assistance may be required at the time of delivery, and assembly is not included unless explicitly stated on the product listing.
· Non-standard deliveries (e.g., remote locations, special handling) will incur extra charges, which must be pre-paid.
6.4 Order Modifications & Cancellations
We cannot modify or cancel orders after they have been invoiced and dispatched. Please review your order carefully before submission.
If you have not received your order within 40 calendar days from the purchase date, or if you are not satisfied with the product (in line with our return eligibility criteria), we will provide you with a full refund or resend a new item, at your choice. This guarantee does not apply to delays caused by force majeure (e.g., natural disasters, customs strikes, or government restrictions) or incorrect delivery information provided by you.
7. Returns & Refunds
Our complete Return & Refund Policy is available [here] and is incorporated into these Terms by reference. Key provisions include:
· 30-Day Return Window: You may request a return or refund within 30 calendar days of delivery or the latest estimated delivery date.
· Eligible Reasons: Incorrect, damaged, or misrepresented items; non-delivery of orders.
· Return Methods: We offer two official return methods for global users: Global Local Return (priority recommended) and Return to Base. More than 90% of our products support Global Local Return, which covers all countries and the core major cities of the vast majority of regions worldwide (not limited to our overseas warehouse locations), allowing you to return items to the nearest local return hub without cross-border procedures. Return to Base applies to remote areas not covered by local return hubs, requiring shipment to our designated centralized return warehouse (based on China's core warehouses).
· Return Process: Initiate a return via your account's "Order History" page, contact our support team, and we will provide a unique Return Authorization (RA) number and detailed return instructions.
· Return Shipping Costs: For non-faulty returns (e.g., change of mind, incorrect size/color selected by the buyer), the buyer is responsible for all return shipping costs (local courier fees for Global Local Return, or international shipping, customs fees, and taxes for Return to Base). For faulty, defective, or misrepresented items, we fully cover all return shipping costs (local courier fees for Global Local Return; full reimbursement of international shipping, customs fees, and taxes for Return to Base, based on valid receipts, with a reasonable limit based on product weight/size).
· Refund Details: Refunds are processed to the original payment method within 5–7 business days of verifying returned items via Global Local Return, or 7–10 business days via Return to Base; your payment provider will then credit the refund amount to your account within 14 business days. Shipping fees are non-refundable. Promotional credits used on a refunded order will not be reinstated.
· Return Eligibility: All eligible returns require the item to be in its original condition, unused, and with all original packaging, tags, and accessories intact. Customized products or perishable items are not eligible for return or refund unless they are faulty or misrepresented.
8. Warranty & Product Guarantees
8.1 General Warranty
Certain products may include a manufacturer's warranty, which is clearly stated on the product listing page. Warranty terms are governed by the manufacturer's policies.
8.2 Warranty Exclusions
A warranty is void if:
· The product is damaged due to misuse, neglect, accident, or failure to follow operating instructions.
· The product has been modified, tampered with, or repaired by an unauthorized party.
· The product is a consumable part (e.g., batteries, cables, carry bags, covers) or accessory, unless specified otherwise.
· The product is purchased from an unauthorized dealer.
8.3 Fixed-Term Money Back Guarantee
This guarantee applies only to limited product lines specified on the product listing page. To qualify:
· You must notify us within 30 days of the original order date.
· The product must be returned in new, resalable condition with all original packaging, accessories, and manuals.
· You are responsible for return shipping costs to our China warehouse (or via Global Local Return if eligible).
· Refunds exclude shipping fees and are subject to inspection of the returned product.
· This guarantee does not apply to faulty or damaged products (which are covered under the warranty).
9. Wholesale & Dropshipping Services
As a global e-commerce platform, we offer specialized services for business partners, aligned with our 10-year track record of serving global physical stores and online shops:
9.1 Wholesale Services
· We provide one-stop sourcing and stocking services for physical stores and online shops worldwide.
· Wholesale orders include access to our full-category product range and professional sea freight logistics for bulk shipments.
· Additional terms for wholesale orders (e.g., minimum order quantities, payment terms) may apply and will be communicated to you separately.
9.2 Dropshipping Services
· We offer global one-piece dropshipping services for all types of online stores.
· Dropshipping partners benefit from zero inventory risk, as we handle order fulfillment, packaging, and shipping directly to your customers.
· You are responsible for marketing and customer service for your store; we will not disclose our identity to your customers unless required by law.
10. Intellectual Property
· All content on the Services (e.g., logos, trademarks, text, images, product descriptions) is the property of Lizii.com or its licensors and is protected by intellectual property laws worldwide.
· You may not reproduce, distribute, modify, or use any of our intellectual property without our prior written consent.
· By submitting content to the Services (e.g., reviews, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for business purposes.
11. Limitation of Liability
To the fullest extent permitted by applicable law:
· Lizii.com shall not be liable for any indirect, special, incidental, or consequential damages (including loss of profits, loss of data, or business interruption) arising from your use of the Services, regardless of the legal theory (contract, tort, strict liability, etc.).
· Our total aggregate liability to you for any claim shall not exceed the greater of (1) USD $100, or (2) the total amount paid by you to Lizii.com for the Services or products related to the claim in the 12 months prior to the claim.
· We shall not be liable for any damages arising from your negligence or misuse of the Services, unauthorized access to your account, products purchased from unauthorized dealers, force majeure events (e.g., natural disasters, war, government actions), or third-party services or products.
12. Indemnification
You agree to indemnify, defend, and hold harmless Lizii.com, its affiliates, officers, agents, employees, and partners from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
· Your use of the Services (including any unauthorized use by a third party using your account).
· Your violation of these Terms or any applicable law.
· Your breach of any representation or warranty contained herein.
· Any third-party claim related to your wholesale or dropshipping activities.
13. Assignment
You may not assign, delegate, or transfer these Terms or your account rights/obligations without our prior written consent. We may assign or transfer these Terms in our sole discretion (e.g., in connection with a merger, acquisition, or sale of assets).
14. Choice of Law & Jurisdiction
· These Terms shall be governed by and construed in accordance with the laws of Hong Kong, China, without regard to its conflict of law principles.
· You and we agree to submit to the exclusive jurisdiction of the courts of Hong Kong for any claims that are not subject to arbitration.
15. Dispute Resolution (Mandatory Arbitration)
15.1 Scope of Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Services, products or services purchased from us, wholesale or dropshipping agreements, or our relationship with you, shall be resolved by final and binding arbitration on an individual basis only.
15.2 Exceptions to Arbitration
Arbitration does not apply to:
· Claims that qualify for small claims court (in your jurisdiction) for individual claims below the court's jurisdictional limit.
· Claims for injunctive or equitable relief to prevent the infringement, misappropriation, or violation of intellectual property rights.
15.3 Waiver of Class Actions
YOU AND LIZII.COM WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED ARBITRATION FOR ANY DISPUTE. The arbitrator may not consolidate claims from multiple Users or conduct a class arbitration. If this waiver is found unenforceable, the entire arbitration provision shall be null and void.
15.4 Pre-Arbitration Notice
Before initiating arbitration, you must first send us a written Notice of Dispute to [email protected] containing:
· Your name and contact information.
· A detailed description of the dispute.
· Supporting documents.
· The specific relief you seek.
We will send a Notice of Dispute to you via your registered email address. You and we agree to attempt to resolve the dispute within 45 days of receipt of the notice. If no resolution is reached, either party may initiate arbitration.
15.5 Arbitration Process
· Arbitration shall be administered by a neutral arbitral body selected by mutual agreement of the parties (or, if no agreement is reached, by the Hong Kong International Arbitration Centre (HKIAC)).
· If your claim does not exceed USD $5,000, the arbitration shall be conducted solely on the basis of written submissions, unless you request an oral hearing or the arbitrator deems it necessary.
· Oral hearings (if required) shall be conducted via telephone or video conference to minimize costs.
15.6 Arbitrator's Decision
The arbitrator's award shall be in writing, include findings of fact and conclusions of law, and shall be final and binding on both parties. Judgment on the award may be entered in any court of competent jurisdiction.
16. Miscellaneous
· Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
· Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
· Entire Agreement: These Terms, together with our Privacy Policy, Delivery & Returns Policy, and Return & Refund Policy, constitute the entire agreement between you and Lizii.com and supersede all prior oral or written agreements.
· Contact Information: For questions about these Terms, please contact us at: [email protected].
